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In an industry that relies on science and data, it's ultimately relationships between people that make it work. At e-Rewards® Market Research, we recognize that our clients' needs come first, and that our success relies on our ability to meet the toughest challenges and deadlines that our clients face. We hold ourselves accountable for delivering superior client services by monitoring our own client satisfaction and retention rates.
Below are a few of the performance metrics that we measure ourselves by:
e-Rewards Performance Standards
| QUOTING |
- Same Morning/Same Afternoon Quoting Turnaround
- Dedicated Sales Contact (with Back-Up)
- Complimentary "Incidence Tests" within 24-48 hours
- Pricing Transparency and Sample Plan in Every Quote
- Multiple Modes of Communication (e.g. e-mail, phone, BlackBerry®)
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| DELIVERY |
- Extensive Training and Industry Experience
- Dedicated Client Service Project Managers
- An On-time Project Delivery Guarantee
- Multiple Modes of Communication (e.g. e-mail, phone, BlackBerry®)
- Quality Assurance Checklists
- "Kick-off" Call Conducted on Every Study
- Timely Field Reports
- Proactive (vs. reactive) Problem Solving
- Post-project Client Satisfaction Measurement
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©2010 e-Rewards, Inc. e-Rewards is a registered trademark of e-Rewards, Inc. All rights reserved. |
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