Department: Administration Reports to: General Manager, e-Rewards Location: Dallas
Job Description
The Administrative Assistant will be responsible for providing executive support to eMiles, LLC.
Essential Duties and Responsibilities
This individual will be responsible for administratively supporting the company’s executives by performing the following duties: create and execute appropriate correspondence, documents and reports, be responsible for scheduling appointments and be able to keep executives on track for all appointments, answer phones and relay messages to executive in a timely and proficient manner, be responsible for any projects executive may have. Must be able to communicate and work effectively with other executive staff members, arrange, set-up, and clear meeting areas (which can include catering and cleaning meeting room), and act as a liaison between staff members and executive. Must have experience in making executive travel arrangements for corporate travel.
Education Required
High School diploma or equivalent. Must possess basic understanding of business accounting concepts.
Experience / Skills Preferred
Candidate must have minimum 3 years of administrative assistant experience, preferably with a department or multi-staff office.
Skills & Knowledge Required
Must have working knowledge of MS Office suite and be "Power User" of MS Word, Excel, and type at least 50-60 wpm. “Power User” status For MS PowerPoint not required but a definite plus. Ability to learn new software packages quickly (QuickBooks) is required and current knowledge of QuickBooks is a definite plus.
Personal Characteristics Required:
Outgoing personality and a strong work ethic are needed for a “fit” with current staff members. Desire to achieve team success is also needed if individual is to be compatible with the company’s culture
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery. Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Learning & Development Manager
Department: Training Department Reports to: Director, People Development Location: London
Position Overview
As part of our global Training Team, the Learning Development Manager is responsible for all activities involving the development, documentation and delivery of pro-active and responsive business need solutions and change management opportunities affecting all internal departments through a variety of methodologies.
This job requires an organized and detail-oriented individual who has the ability to work on multiple projects simultaneously with accuracy and speed to be able to prioritize tasks when multiple deadlines approach. This person will play a key role in developing and administering training with an emphasis on high performance teams.
Essential Duties and Responsibilities
•
Management and mentoring of local Technical trainer(s) supporting training for EMEA region
•
Conducts and supervises training and development programs for employees
•
Plans, organizes and directs a wide range of training activities ranging from career development to job and systems training
•
Supports employees in improving their career skills and preparing for their next level
•
Supports individualized training plans to strengthen employees existing skills or teach new ones
•
Works closely with department heads to identify and meet employee training needs through internal resources and/or external vendors
•
Monitors and supports management in evaluation of employee performance, turnover, industry and company needs and adjusts training accordingly
•
Planning, development and delivery of training to assist employees with change management, career development and other soft skills.
•
Ensures the highest quality of training within allowed timelines
•
Manages vendor relationships to support varying employee development needs
•
Monitor and proactively communicate with supervisor regarding project milestones, potential hurdles, etc
•
Manages multiple concurrent projects at one time
•
Effectively work/communicate within a team-based environment
•
Self Development within the Training role
•
Global travel as needs arise
•
Other duties as assigned
Education Required
•
CTP Certificate or equivalent required.
•
Must have experience in program facilitation (instructor-led and web based)
•
Must understand and be able to apply the principles of adult learning, particularly as it relates to distance learners
•
Excellent one-on-one, group presentation and facilitation skills
•
Ability to use a variety of learning/training concepts and principles as necessary along with strong knowledge of adult learning
•
Requires information search and research skills, analytical and creative problem solving skills, questioning and feedback skills, customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
•
Solid project and time management skills, computer competence and the ability to use media effectively
Skills & Knowledge Required
•
Ability to prioritize and organize workflow and interact both at entry-level and senior management level
•
An understanding of corporate etiquette and the ability to ask the right questions to understand true business needs is essential
•
Expertise to include: Assessment and evaluation, organizational design, online learning, train-the-trainer, vendor management
•
Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building are a must.
•
Demonstrated diplomacy, passion for work and industry and quest for knowledge
•
Proficient use of business software (Microsoft Word, Excel, PowerPoint, and Outlook)
•
Proven use of training methodologies and knowledge of current and emerging technologies
How to Apply
•
To be considered for this position, please e-mail your CV to careers_UK@researchnow.co.uk with “Learning Development Manager- London” in the subject line.
e-Rewards is an Equal Opportunity Employer.
Position: Technical Trainer
Department: Technical Trainer Reports to: Director, People Development Location: London, UK
Job Description
As part of our global Training Team, the Technical Trainer is responsible for all activities involving the development, documentation and delivery of new starter process training, system training and change management opportunities (i.e. changes and updates of systems or processes) affecting internal departments.
This job requires an organized and detail-oriented individual who has the ability to work on multiple projects simultaneously with accuracy and speed to be able to prioritize tasks when multiple deadlines approach. This person will play a key role in developing and administering training processes and procedures for the rollout of new systems. Must have strong verbal and written communication skills, strong MS Office skills, and have confident presentation skills to all levels and functions.
Essential Duties and Responsibilities
Participates in UAT and development meetings for product delivery
Serves as a Subject Matter Expert for systems and processes
Development and updates of training content and materials
Delivery of systems training to users - existing and new
Delivery of process training to new hires
System and process Change Management training
Ensures the highest quality of training within allowed timelines
Monitor and proactively communicate with internal team regarding project milestones, potential hurdles, etc
Manage multiple concurrent projects at one time
Effectively work/communicate within a team-based environment
Other duties may be assigned
Experience Required
Training experience preferred, but not required
Minimum of one year e-Rewards or Research Now Project Management experience required
How to Apply
To be considered for a position as a Technical Trainer, please e-mail your resume in MS Word format to careers_UK@researchnow.co.uk with “Technical Trainer- London” in the subject line.
e-Rewards is an Equal Opportunity Employer.
Position: Sales Manager
Department: Sales Reports to: Vice President, Sales Location: Dallas
Job Description
Looking for a qualified sales professional who meets many or all of the following criteria:
Successful experience selling and/or executing market research studies
Successful consulting industry experience for a well-respected consulting firm
Demonstrated ability to help solve client problems
Analytical or market research sales or execution background
Successful experience with solution/services selling
Ability to assist clients/prospects with potential market research questions and objectives
Self-motivated personality who feels comfortable with setting and achieving sales goals, and who enjoys selling advantaged market research products/services
Successful experience working for or calling on Managers, Directors, Partners, and VPs of Leading Companies and Professional Services Firms
Essential Duties and Responsibilities
Generating market research sales leads by targeting and contacting leading professional services firms, leading companies, and e-Rewards’ sponsoring companies
Following up on sales leads generated either individually or from other company executives, corporate inquiries, marketing campaigns, advertisements, networking, etc.
Setting up meetings and/or conference calls with and selling to targeted prospects
Using examples, presentations, case studies and a variety of marketing tools to demonstrate how prospects can benefit
Close deals both with and without assistance from other marketing/executive/management team members
Effectively track all activities during the sales cycle (e.g. contacts, follow-ups, leads, tests, closes, etc.)
Report sales activities and accomplishments to Business Unit and Marketing leadership team on periodic basis and accurately forecast future demand
Effectively work with and hand-off “closed” market research clients to research and operations team for survey execution
Other duties may be assigned
Education Required
College degreed required, MBA or graduate degree preferred
Business Consulting or Market Research training preferred (either formal or on-the-job)
Experience / Skills Preferred
Experience selling market research or consulting services to businesses
Experience conducting consulting or market research analysis
Consulting or professional services experience
Experience selling to professional service firms
Experience with solution/services selling
Self-motivated personality
Goal-oriented
Problem-solving skills
Experience working with or calling on Managers, Directors, Partners, and VPs of Leading Companies and Professional Services Firms
Skills & Knowledge Required
Working knowledge of market research or consulting industry
Sales/Marketing skills and knowledge
Moderate to Advanced Computer/Internet skills
Other Requirements
Moderate travel required (up to 35%)
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery. Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Advertising Sales Manager
Department: Sales Reports to: Sales Location: Dallas / Chicago
Summery
Conceived in USA approximately 4 years ago by serial entrepreneur and philanthropist Hal Brierley, e-Miles is a revolutionary, internet-based media and advertising channel where advertisers reach & engage with relevant consumers through an extensive distribution network.
e-Miles partners with major loyalty programs such as Delta, Continental, Hilton, US Airways - and many more - whose existing members are invited to join e-Miles. On joining e-Miles, members create a secure, personalized AdGateway via which they can view and engage with advertising and communication that is relevant to them, based on the profile that each member sets up. In return for the time members spend looking at ads and engaging with brands, products, services and general communication, they are rewarded with e-Miles miles which are then redeemed with the partner that they were invited into e-Miles by.
Growth has been significant during this time, with more than 2,500 advertisers having run campaigns across the e-Miles platform, including some of America’s largest brands.
With the model proven, technology solid, team in place and market opportunity with brands, media agencies, direct marketing companies and advertisers in general now at its peak in terms of demand and opportunity, the time is right that we appoint an experienced, proven and very driven individual to drive and manage our desired US ad sales growth.
Role Description
The role of Advertising Sales Manager is to aggressively offer and sell permission based marketing/advertising campaigns to both existing and potential clients (including brands direct, media agencies and affiliate networks), prospect and develop new accounts and clients, manage client expectations, establish appropriate commitments, deliver exemplary client service, manage a number of advertising projects concurrently, ensure each department gets materials and notifications necessary to complete their part in the project process.
The job requires an organized and detail-oriented individual who is able to manage multiple sales executives as part of the team, as well as multiple projects, clients and work cross-functionally with operations, accounting and other operational areas to ensure project delivery. Most importantly, this individual must be very revenue and goal orientated, as well as self-motivated and strong at managing a team and set of sales targets.
Essential Duties and Responsibilities
Management of networks including stakeholders and budget holders in target organisations in order to offer, negotiate and close advertising services
To prepare and deliver sales presentations on advertising space/time to new and existing customers in order to generate leads and acquire new business
To deliver superior skills in all facets of the sales cycle including prospecting, presenting, negotiating and most importantly closing sales
Understand and embrace the entrepreneurial environments and appreciate the opportunity to contribute to the building of a first class online media company
Make use of existing US case studies to strengthen sales pitch and accelerate sales cycle
Consult with the Managing Director and rest of the internal team in order to develop promotional plans and participate in strategic and tactical planning initiatives
Prepare promotional plans, sales literature and media kits
Provide customers with estimates of costs and draft terms and conditions in liaison with US based legal team
Generate monthly forecasts predicting revenue, and work towards them at all times
Provide direction and perform tasks as required to satisfy immediate business requirements
Skills and Knowledge Required
10+ years’ ad sales experience with at least 5+ of which is online/new media
A strong team player with excellent consultative, communication and negotiation skills
Strong knowledge of UK media buying agencies, major brand advertisers, and affiliate networks
Impeccable - within all media buying channels, especially media agencies
Successful media and ad sales record of selling new media
A strong understanding of the UK digital media landscape, as well as a solid grasp of technology and the web
Strong understanding of industry trends, technologies and pricing models
Strong knowledge of ad campaign metrics and analysis
Excellent understanding of industry and media agency dynamics, how they operate and campaign buying/planning
Understanding of audience profiles, online ad targeting, and campaign optimisation
Proficient use of MS Word, Excel, and Outlook
Ultimately, a strong and demonstrably successful track record in media and ad sales, a strong list of contacts within the various potential ad sales channels (mentioned above), and a proven ability to generate, negotiate and close ad sales deals
Education Required:
Bachelor’s degree required
Experience Required:
Candidates must have 5 years of cold calling with online advertising sales prospects
Direct mail sales experience preferred
Strong consultative, communication and negotiation skills are essential
*Base salary plus commissions, comprehensive benefits package and opportunity for professional growth while working in an enjoyable business casual work environment.
e-Rewards is an Equal Opportunity Employer.
Position: Advertising Sales Manager
Department: Sales Reports to: Sales Location: New York
Summery
Conceived in USA approximately 4 years ago by serial entrepreneur and philanthropist Hal Brierley, e-Miles is a revolutionary, internet-based media and advertising channel where advertisers reach & engage with relevant consumers through an extensive distribution network.
e-Miles partners with major loyalty programs such as Delta, Continental, Hilton, US Airways - and many more - whose existing members are invited to join e-Miles. On joining e-Miles, members create a secure, personalized AdGateway via which they can view and engage with advertising and communication that is relevant to them, based on the profile that each member sets up. In return for the time members spend looking at ads and engaging with brands, products, services and general communication, they are rewarded with e-Miles miles which are then redeemed with the partner that they were invited into e-Miles by.
Growth has been significant during this time, with more than 2,500 advertisers having run campaigns across the e-Miles platform, including some of America’s largest brands.
With the model proven, technology solid, team in place and market opportunity with brands, media agencies, direct marketing companies and advertisers in general now at its peak in terms of demand and opportunity, the time is right that we appoint an experienced, proven and very driven individual to drive and manage our desired US ad sales growth.
Role Description
The role of Advertising Sales Manager is to aggressively offer and sell permission based marketing/advertising campaigns to both existing and potential clients (including brands direct, media agencies and affiliate networks), prospect and develop new accounts and clients, manage client expectations, establish appropriate commitments, deliver exemplary client service, manage a number of advertising projects concurrently, ensure each department gets materials and notifications necessary to complete their part in the project process.
The job requires an organized and detail-oriented individual who is able to manage multiple sales executives as part of the team, as well as multiple projects, clients and work cross-functionally with operations, accounting and other operational areas to ensure project delivery. Most importantly, this individual must be very revenue and goal orientated, as well as self-motivated and strong at managing a team and set of sales targets.
Essential Duties and Responsibilities
Management of networks including stakeholders and budget holders in target organisations in order to offer, negotiate and close advertising services
To prepare and deliver sales presentations on advertising space/time to new and existing customers in order to generate leads and acquire new business
To deliver superior skills in all facets of the sales cycle including prospecting, presenting, negotiating and most importantly closing sales
Understand and embrace the entrepreneurial environments and appreciate the opportunity to contribute to the building of a first class online media company
Make use of existing US case studies to strengthen sales pitch and accelerate sales cycle
Consult with the Managing Director and rest of the internal team in order to develop promotional plans and participate in strategic and tactical planning initiatives
Prepare promotional plans, sales literature and media kits
Provide customers with estimates of costs and draft terms and conditions in liaison with US based legal team
Generate monthly forecasts predicting revenue, and work towards them at all times
Provide direction and perform tasks as required to satisfy immediate business requirements
Skills and Knowledge Required
10+ years’ ad sales experience with at least 5+ of which is online/new media
A strong team player with excellent consultative, communication and negotiation skills
Strong knowledge of UK media buying agencies, major brand advertisers, and affiliate networks
Impeccable - within all media buying channels, especially media agencies
Successful media and ad sales record of selling new media
A strong understanding of the UK digital media landscape, as well as a solid grasp of technology and the web
Strong understanding of industry trends, technologies and pricing models
Strong knowledge of ad campaign metrics and analysis
Excellent understanding of industry and media agency dynamics, how they operate and campaign buying/planning
Understanding of audience profiles, online ad targeting, and campaign optimisation
Proficient use of MS Word, Excel, and Outlook
Ultimately, a strong and demonstrably successful track record in media and ad sales, a strong list of contacts within the various potential ad sales channels (mentioned above), and a proven ability to generate, negotiate and close ad sales deals
Education Required:
Bachelor’s degree required
Experience Required:
Candidates must have 5 years of cold calling with online advertising sales prospects
Direct mail sales experience preferred
Strong consultative, communication and negotiation skills are essential
*Base salary plus commissions, comprehensive benefits package and opportunity for professional growth while working in an enjoyable business casual work environment.
e-Rewards is an Equal Opportunity Employer.
Position: Advertising Sales Manager
Department: Sales Reports to: Sales Location: San Francisco
Summery
Conceived in USA approximately 4 years ago by serial entrepreneur and philanthropist Hal Brierley, e-Miles is a revolutionary, internet-based media and advertising channel where advertisers reach & engage with relevant consumers through an extensive distribution network.
e-Miles partners with major loyalty programs such as Delta, Continental, Hilton, US Airways - and many more - whose existing members are invited to join e-Miles. On joining e-Miles, members create a secure, personalized AdGateway via which they can view and engage with advertising and communication that is relevant to them, based on the profile that each member sets up. In return for the time members spend looking at ads and engaging with brands, products, services and general communication, they are rewarded with e-Miles miles which are then redeemed with the partner that they were invited into e-Miles by.
Growth has been significant during this time, with more than 2,500 advertisers having run campaigns across the e-Miles platform, including some of America’s largest brands.
With the model proven, technology solid, team in place and market opportunity with brands, media agencies, direct marketing companies and advertisers in general now at its peak in terms of demand and opportunity, the time is right that we appoint an experienced, proven and very driven individual to drive and manage our desired US ad sales growth.
Role Description
The role of Advertising Sales Manager is to aggressively offer and sell permission based marketing/advertising campaigns to both existing and potential clients (including brands direct, media agencies and affiliate networks), prospect and develop new accounts and clients, manage client expectations, establish appropriate commitments, deliver exemplary client service, manage a number of advertising projects concurrently, ensure each department gets materials and notifications necessary to complete their part in the project process.
The job requires an organized and detail-oriented individual who is able to manage multiple sales executives as part of the team, as well as multiple projects, clients and work cross-functionally with operations, accounting and other operational areas to ensure project delivery. Most importantly, this individual must be very revenue and goal orientated, as well as self-motivated and strong at managing a team and set of sales targets.
Essential Duties and Responsibilities
Management of networks including stakeholders and budget holders in target organisations in order to offer, negotiate and close advertising services
To prepare and deliver sales presentations on advertising space/time to new and existing customers in order to generate leads and acquire new business
To deliver superior skills in all facets of the sales cycle including prospecting, presenting, negotiating and most importantly closing sales
Understand and embrace the entrepreneurial environments and appreciate the opportunity to contribute to the building of a first class online media company
Make use of existing US case studies to strengthen sales pitch and accelerate sales cycle
Consult with the Managing Director and rest of the internal team in order to develop promotional plans and participate in strategic and tactical planning initiatives
Prepare promotional plans, sales literature and media kits
Provide customers with estimates of costs and draft terms and conditions in liaison with US based legal team
Generate monthly forecasts predicting revenue, and work towards them at all times
Provide direction and perform tasks as required to satisfy immediate business requirements
Skills and Knowledge Required
10+ years’ ad sales experience with at least 5+ of which is online/new media
A strong team player with excellent consultative, communication and negotiation skills
Strong knowledge of UK media buying agencies, major brand advertisers, and affiliate networks
Impeccable - within all media buying channels, especially media agencies
Successful media and ad sales record of selling new media
A strong understanding of the UK digital media landscape, as well as a solid grasp of technology and the web
Strong understanding of industry trends, technologies and pricing models
Strong knowledge of ad campaign metrics and analysis
Excellent understanding of industry and media agency dynamics, how they operate and campaign buying/planning
Understanding of audience profiles, online ad targeting, and campaign optimisation
Proficient use of MS Word, Excel, and Outlook
Ultimately, a strong and demonstrably successful track record in media and ad sales, a strong list of contacts within the various potential ad sales channels (mentioned above), and a proven ability to generate, negotiate and close ad sales deals
Education Required:
Bachelor’s degree required
Experience Required:
Candidates must have 5 years of cold calling with online advertising sales prospects
Direct mail sales experience preferred
Strong consultative, communication and negotiation skills are essential
*Base salary plus commissions, comprehensive benefits package and opportunity for professional growth while working in an enjoyable business casual work environment.
e-Rewards is an Equal Opportunity Employer.
Position: Inside Sales Representative II
Department: Sales Reports to: Sales Location: Dallas
Summery
Conceived in USA approximately 4 years ago by serial entrepreneur and philanthropist Hal Brierley, e-Miles is a revolutionary, internet-based media and advertising channel where advertisers reach & engage with relevant consumers through an extensive distribution network.
e-Miles partners with major loyalty programs such as Delta, Continental, Hilton, US Airways - and many more - whose existing members are invited to join e-Miles. On joining e-Miles, members create a secure, personalized AdGateway via which they can view and engage with advertising and communication that is relevant to them, based on the profile that each member sets up. In return for the time members spend looking at ads and engaging with brands, products, services and general communication, they are rewarded with e-Miles miles which are then redeemed with the partner that they were invited into e-Miles by.
Growth has been significant during this time, with more than 2,500 advertisers having run campaigns across the e-Miles platform, including some of America’s largest brands.
With the model proven, technology solid, team in place and market opportunity with brands, media agencies, direct marketing companies and advertisers in general now at its peak in terms of demand and opportunity, the time is right that we appoint an experienced, proven and very driven individual to drive and manage our desired US ad sales growth.
Role Description
The role of Inside Sales Representative is to aggressively offer and sell permission based marketing/advertising campaigns to medium and large corporations, prospect and develop new accounts and clients, manage client expectations, establish appropriate commitments, deliver exemplary client service, manage a number of advertising projects concurrently, ensure each department gets materials and notifications necessary to complete their part in the project process and as required develop, test and execute e-mail marketing campaigns. Job requires an organized and detail-oriented individual who is able to manage multiple projects, clients and work cross functionally with operations, accounting and other operational areas to ensure project delivery. This is a digital advertising and media sales role, focused on generating ad revenue from media agencies and direct brands for the Sales Manager.
Essential Duties and Responsibilities
Inside sales to prospect and develop new accounts
Manage project accounts for large Advertisers
Generate and respond to Advertisers Request for Proposals (RFP)
Manage entire sales process including terms and conditions
Initiate sales calls and work assigned prospects, leads and self prospects
Manage customer service relationships with advertisers, agencies and other clients
Effectively track all activities during the sales cycle (e.g. contacts, follow-ups, leads, closes, etc)
Excellent time management, communication skills, negotiations and problem solving skills
Meet and exceed revenue goals
Other duties may be assigned dependant on departmental needs
Personal qualities that are a must for the position include: a proactive—do what it takes—outlook, ability to work well in a team oriented, multi-task environment, be a self-starting, self-driven, entrepreneurial personality with a strong work ethic, resilient, able to handle a high volume of outbound sales calls, be high energy, passionate and confident with a history of verifiable success as a top 10% performer for the last 2 years, strong verbal and written communication skills, a track record of achievement, professional demeanor and commitment to providing a quality customer experience; patient, practical and adaptable with desire to grow and develop expertise in the growingfield of e-mail marketing.
Education Required:
Bachelor’s degree required
Experience Required:
Candidates must have 2 years of cold calling, preferably with online advertising sales prospects
Direct mail sales experience a bonus
Strong consultative, communication and negotiation skills are essential
*Base salary plus commissions, comprehensive benefits package and opportunity for professional growth while working in an enjoyable business casual work environment.
e-Rewards is an Equal Opportunity Employer.
Position: Lead Generation Manager
Department: Sales Reports to: Sales Location: Dallas
Summery
Conceived in USA approximately 4 years ago by serial entrepreneur and philanthropist Hal Brierley, e-Miles is a revolutionary, internet-based media and advertising channel where advertisers reach & engage with relevant consumers through an extensive distribution network.
e-Miles partners with major loyalty programs such as Delta, Continental, Hilton, US Airways - and many more - whose existing members are invited to join e-Miles. On joining e-Miles, members create a secure, personalized AdGateway via which they can view and engage with advertising and communication that is relevant to them, based on the profile that each member sets up. In return for the time members spend looking at ads and engaging with brands, products, services and general communication, they are rewarded with e-Miles miles which are then redeemed with the partner that they were invited into e-Miles by.
Growth has been significant during this time, with more than 2,500 advertisers having run campaigns across the e-Miles platform, including some of America’s largest brands.
With the model proven, technology solid, team in place and market opportunity with brands, media agencies, direct marketing companies and advertisers in general now at its peak in terms of demand and opportunity, the time is right that we appoint an experienced, proven and very driven individual to drive and manage our desired US ad sales growth.
Role Description
The role of Lead Generation Manager will be focusing on lead generation for the Sales Managers. The position will aggressively offer and sell permission based marketing/advertising campaigns to medium and large corporations, prospect and develop new accounts and clients, manage client expectations, establish appropriate commitments, deliver exemplary client service, manage a number of advertising projects concurrently, ensure each department gets materials and notifications necessary to complete their part in the project process and as required develop, test and execute e-mail marketing campaigns. Job requires an organized and detail-oriented individual who is able to manage multiple projects, clients and work cross functionally with operations, accounting and other operational areas to ensure project delivery.
Essential Duties and Responsibilities
Inside sales to prospect and develop new accounts
Manage project accounts for large Advertisers
Generate and respond to Advertisers Request for Proposals (RFP)
Manage entire sales process including terms and conditions
Initiate sales calls and work assigned prospects, leads and self prospects
Manage customer service relationships with advertisers, agencies and other clients
Effectively track all activities during the sales cycle (e.g. contacts, follow-ups, leads, closes, etc)
Excellent time management, communication skills, negotiations and problem solving skills
Meet and exceed revenue goals
Other duties may be assigned dependant on departmental needs
Personal qualities that are a must for the position include: a proactive—do what it takes—outlook, ability to work well in a team oriented, multi-task environment, be a self-starting, self-driven, entrepreneurial personality with a strong work ethic, resilient, able to handle a high volume of outbound sales calls, be high energy, passionate and confident with a history of verifiable success as a top 10% performer for the last 2 years, strong verbal and written communication skills, a track record of achievement, professional demeanor and commitment to providing a quality customer experience; patient, practical and adaptable with desire to grow and develop expertise in the growing field of e-mail marketing.
Education Required:
Bachelor’s degree or equivalent work experience
Experience Required:
Candidates will preferably have 1 year in sales
Online advertising sales prospects a plus
Strong consultative, communication and negotiation skills are essential
*Base salary plus commissions, comprehensive benefits package and opportunity for professional growth while working in an enjoyable business casual work environment.
e-Rewards is an Equal Opportunity Employer.
Position: Sampler
Location: Toronto
Job Description
You will form an integral part of the day to day operations by fulfilling internal requests in a timely manner and with attention to detail while interacting with others.
Key Responsibilities
Execute internal Sampling requests in a timely manner and with great attention to detail and good communication.
Meet or Exceed Customer Expectations by continually striving to exceed the internal client expectations through excellent communication and service.
Achieve a solid reputation for Productivity and Quality Targets/Standards.
Enhance the effectiveness of the Team by working effectively with your own team, Project Management teams and Programming teams to achieve our collective goals.
Occasionally you may be required to work weekends.
Knowledge and Skills Required
Excellent customer services experience ideally in the market research industry.
Knowledge of SQL, DB2 or Oracle will be considered an asset as well as sound scripting knowledge acquired through on the job experience or through college/university course work.
Passion to meet or exceed customer expectations.
Strong problem solving skills, including a strong set of logical skills.
Ability to learn and adapt to change in processes, tools used and challenges presented.
Excellent interpersonal and team skills.
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery. Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Senior Staff Accountant
Department: Accounting Reports to: Accounting Manager Location: Dallas
Job Description
The responsibilities of the Senior Staff Accountant include, but are not limited to, the following:
Key Responsibilities
Complete monthly reconciliations
Accountable for month-end journal entries related to A/R, A/P, Payroll, and all other areas of accounting
Reviewing General ledger for input accuracy and verifying/analyzing both P&L and Balance Sheet accounts
Reviewing outstanding check log for possible abandoned checks
Reviewing positive pay system for fraudulent checks
Putting together GL book each month with required backup and signatures
Preparing Use Tax Report on a monthly basis and submitting payment electronically as required
Preparing Accounts Receivable and Accounts Payable Reports detailing all past dues and balancing GL to AR
Performing other duties as assigned
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Complete month-end close process in a timely manner
General ledger analysis of all accounts
Accurate and timely reconciliations on a monthly basis
Prepare sales tax returns for multiple states
Qualification/Requirements:
The successful candidate should have excellent computer (Excel, Word, Access)
Prefer General Ledger knowledge of PeopleSoft
Exceptional problem solving abilities and good organizational and
communication skills
Education/Experience:
Bachelor’s degree in Accounting
Accounting experience and CPA is preferred
Research Now
Research Now are one of the fastest growing companies in the market research sector following the recent merger with e-Rewards Inc. We are the experts in Online Fieldwork and pride ourselves in being Panel Specialists. We have unrivalled panel reach and quality, offering a one-stop shop for international online data collection across 37 proprietary, research-only online panels in Asia-Pacific, Europe, the Americas.
The UK Accounts Receivable Manager/Assistant Credit Controller role is an excellent opportunity for someone looking to develop their experience within an expanding UK team of this growing and profitable company.
Key Responsibilities
Issuing client invoicing for our UK entities
Assistance with issuing credit notes
Review and monitoring of outstanding Work In Process balances
Liaising with sales managers to ensure timely issuing of client invoices following job completion
Providing assistance to the Credit Control Manager on all areas of debt collection and debt management, including, but not limited to:
Chasing outstanding debts both directly with clients and via debt collection agencies where necessary
Preparation of monthly/quarterly and annual reporting of aged receivable balances for discussion at senior management and Board level
Monitoring and reporting on potential bad debt balances and calculations over estimated bad debt provisions
Monthly and ad hoc reporting to individual sales teams on outstanding receivable balances
Assistance with day to day cash flow forecasting and management of cash position
Liaising with Sales Managers for the resolution of queries associated with billing
Ad-hoc duties within the Finance function
Knowledge and Skills Required
Qualification and Education: to A-Level or equivalent
Experience within an accounts receivable and/or credit control environment is highly recommended
Effective communication skills
Proactive attitude – must have ability to take initiative to get the job done
Attention to detail and logical approach to problem solving
Ability to meet strict deadlines
Advanced Excel – Pivot Tables/VLookup etc
Prior experience with Peoplesoft would be a benefit but not essential as would prior experience in the market research/marketing communications sector.
Research Now
Research Now are one of the fastest growing companies in the market research sector following the recent merger with e-Rewards Inc. We are the experts in Online Fieldwork and pride ourselves in being Panel Specialists. We have unrivalled panel reach and quality, offering a one-stop shop for international online data collection across 37 proprietary, research-only online panels in Asia-Pacific, Europe, the Americas.
e-Rewards is an Equal Opportunity Employer.
Position: International Sales Support Executive (ISS/3rd party sales)
Department: Sales Location: London, UK
Looking for a qualified sales support professional who meets the following criteria:
•
Ability to help solve problems
•
Self-motivated personality who feels comfortable with setting and achieving goals
•
Strong analytical skills which can be practically applied to daily tasks
•
Able to approach tasks in a detail-oriented and time sensitive manner
•
Comfortable in a multi-tasking environment
•
Team oriented individual who wants to contribute to a fast-growing, fast-paced organization
•
Customer service orientation
•
Effective communications skills
Education Required
College degree and/or necessary years of experience required.
Essential Duties and Responsibilities
Assisting sales managers/directors with responses to quotes for international market research studies.
Coordinating bids with International Partners.
Using analytical tools (such as pricing/quoting calculators, spreadsheets, profit/loss estimators, cross-tab reports, etc.)
Communicating effectively with other sales team members.
Effectively tracking and monitoring sales quotes.
Creating sales/quote tracking reports which on a weekly, monthly and quarterly basis.
Supporting as needed all other sales report generation activities.
Work as a member of the Global ISS/3rd party sample sales group supporting global efforts.
Skills and Knowledge Required
Moderate to Advanced Computer/Internet skills
Problem-solving skills
Ability to work independently in a fast paced environment
Ability to multi task multiple projects
Ability to communicate effectively
Demonstrated ability to work effectively in a team atmosphere
Goal-oriented
Self-motivated personality
Ability to multi-task and work off hours
Strong and practical analytical skills
Attention to detail
Client service orientation
Team player
Effective communication skills
Sales/marketing knowledge/interest
Ability to help solve problems
Self-motivated personality who feels comfortable with setting and achieving goals
Strong analytical skills which can be practically applied to daily tasks
Able to approach tasks in a detail-oriented and time sensitive manner
Comfortable in a multi-tasking environment
Team oriented individual who wants to contribute to a fast-growing, fast-paced organization
Customer service orientation
Effective communications skills
Low travel requirements
e-Rewards is an Equal Opportunity Employer.
Position: Sales Support Executive – B2B and Affluent Team
Department: Sales Location: London, UK
Job Description
This role will be primarily responsible for providing support to the European sales team in order to assess feasibility and costs for a wide range of request. Additionally the role will be responsible for reaching out to other market research companies in order to augment Research Now proprietary sample
Summary
Demonstrated ability to help solve problems
Assisting sales managers and directors wherever and however necessary
Self-motivated personality who feels comfortable with setting and achieving goals
Strong analytical skills which can be practically applied to daily tasks
Able to approach tasks in a detail oriented and time sensitive manner
Comfortable in a multi-tasking environment
Team oriented individual who wants to contribute to a fast-growing, fast-paced organization
Customer service orientation
Excellent communications skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
Quote generating and assistance with targeting plans for domestic and international markets
Coordinating bids using multiple panels (internal and external)
Acquiring knowledge on other panel companies strengths and weaknesses
Using analytical tools (such as pricing/quoting calculators, spreadsheets, profit/loss estimators and other bespoke tools)
Communicating effectively with other sales team members
Effectively tracking and monitoring sales quotes
Creating sales/quote tracking reports which on a weekly, monthly and quarterly basis.
Updating panel books
Other duties may be assigned as and when required
Goal-oriented
Interest in market research or consulting industry
Self-motivated personality
Demonstrated Sales/Marketing knowledge
Attention to detail
Ability to multi-task
Self-motivated personality
Strong attention to detail
Client service orientation
Research Now
Research Now is one of the fastest growing companies in the market research sector following the recent merger with e-Rewards Inc. We are the experts in Online Fieldwork and pride ourselves in being Panel Specialists. We have unrivalled panel reach and quality, offering a one-stop shop for international online data collection across 37 proprietary, research-only online panels in Asia-Pacific, Europe, the Americas.
e-Rewards is an Equal Opportunity Employer.
Position: Client Development Manager
Department: Sales Reports to: Vice President, Sales Location: Sydney
Summary Description
Online market research specialists (Research Now) are looking for an enthusiastic, bright and capable Client Development Manager to join the team in Sydney. This is a sales role and we are looking for New Business Development focused professionals who can also Account Manage the business that they win.
The successful candidate would need to be able to communicate effectively and be a proactive, highly motivated and flexible team player. He/she will be responsible for mentoring other team members and keeping senior team members aware of resource/ performance issues and supporting other team members on their accounts when needed.
Responsibilites Include:
As Client Development Manger your main responsibilities will be split between New Business Development and Account Management within a defined territory.
Your day to day duties will include dealing with client requests in terms of feasibility checks, preparing a wide range of written proposals, preparing full costing quotations and pulling together other sales information for meetings with new and existing clients. Generating revenue consistently.
Through the development of expert industry knowledge and strong client relationships your role will be to offer insightful and strategic solutions to business objectives and communicating the benefits and enhancements of the products and services on offer.
Required Skills / Attributes
Successful track record in sales/ new business, ideally within a consultative environment
Strong academic background
An understanding of the online Market Research industry would be preferable but is not essential
Very good written and oral English and numeracy skills
Strong organisational skills – with the ability to manage your time effectively and prioritise tasks to meet a range of tight deadlines
Good attention to detail and presentation
Ability to communicate effectively to both internal and external stakeholders
Proactive, motivated and flexible team player who is keen to work in a stimulating, ever changing environment, and thrive on the opportunities that this can bring
About Research Now
Research Now are one of the World’s fastest growing businesses in the market research sector, and are the leading online fieldwork and panel specialists globally. Research Now is a global company with offices in London, Europe, USA, Canada, UAE and Australia. We are experiencing phenomenal growth as we continue to invest in our “Valued Opinions” family of online research panels across the globe, and as we continue to grow our blue-chip client base of online research and consumer insights users
Contact
If you possess these skills and are keen to become part of a rapidly growing international organisation then please apply now!
Unfortunately, due to the high number of applications we receive we are only able to respond to those candidates that we are able to take to the next stage. We wish everyone success in their job search.
Summary Description
The Director, Client Services will be responsible for providing operational and hands-on leadership for the Client Services team; developing sound client and project management strategies, ensuring high customer satisfaction, and driving ongoing operational process improvement.
The role is ultimately responsible for all projects managed by direct and indirect reports with a strong focus on maximizing both quality and productivity equally. The role is expected to facilitate a delivery environment where client expectations are consistently met or exceeded. The role has a critical focus on building relationships both internally and externally. The Director, Client Services is a highly polished, detail-oriented individual who is able to manage multiple teams in a rapid-paced environment with a high level of attention to detail. This is a lead-by-example leadership role with high accountability.
Education Required
A Bachelor's degree (US) or equivalent is required. A Master's degree is preferred.
Experience Required
A minimum of 7 years of leading and managing teams is required. A minimum of 5 years experience in the Market Research industry is strongly preferred, with 5 years leading in a fast-paced professional services environment a potential substitute for preferred background. Experience in process management and improvement is strongly preferred. Experience in an ISO-certified organization a plus.
Skills & Knowledge Required
Proven leadership and management ability in a customer-focused operations environment
Strong Market Research industry experience in a field operations role strongly preferred
Demonstrated ability to effectively build relationships and on-going dialogue with others to understand business strategies and goals, and to effectively resolve business issues and problems
Skilled at preserving relationships in difficult situations, expressing disagreements tactfully and sensitively, and resolving conflict directly and constructively
Strong change management skills to effectively manage change from initial inception through implementation and refinement
Excellent communication skills including strong listening skills, accurately interpreting nonverbal messages, and actively listening and summarizing others' comments to ensure understanding
Has strong written, verbal and presentation skills with the ability to present persuasively and professionally to a group of senior managers
Encourages open exchange of information and viewpoints, and facilitates discussions to ensure others' viewpoints are heard
Critical thinking to solve complex problems without a clear answer is extremely important
Strong knowledge of spreadsheets and highly proficient with other MS Office applications such as PowerPoint
Experience with data management and data reporting strongly preferred
Ability to maintain an extremely high level of attention to detail in a fast-paced, multi-task environment
Strong personal work ethic
Unwavering devotion to ethical behavior
e-Rewards is an Equal Opportunity Employer.
Position: French Speaking Client Development Executive
Department: Operations, Client Services Location: London, UK
Summary Description
Online market research specialists (Research Now) are looking for an enthusiastic, bright and capable Client Development Executive to join the team in London. This is a sales support role and we are looking for candidates that can provide support to the Sales team.
The successful candidate needs to be able to communicate effectively and be a proactive, highly motivated and flexible team player. The ideal candidate will have at least six months commercial experience and will ideally be a graduate. Agency side market research sector experience would also be an advantage but is not essential for the role as you will get on the job training.
Education Required
Strong academic background ideally a graduate.
Key Responsibilities Include:
Prepare a wide range of written proposals, following client requests to use our online research panel services
Support Client Development Managers and Directors in all aspects of the sales and marketing effort and relationship building relations with our clients
Develop an expert knowledge of online research and fieldwork techniques
To undertake project management of occasional bespoke client projects
Required skills/attributes:
Very good written English skills
Strong numeric ability
Strong organisational skills – with the ability to manage your time effectively and prioritise tasks to meet a range of deadlines
Excellent attention to detail and presentation
Ability to communicate effectively to both internal and external stakeholders
Proactive, motivated and flexible team player who is keen to work in a stimulating, ever changing environment, and thrive on the opportunities that this can bring
Fluent in both French and English
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager – PMO
Department: Technology Reports to: PMO Director Location: Plano
Job Description
This position is responsible for managing the day-to-day activities of projects that are under the oversight of PMO.
Responsibilities
Develops, clarifies and manages the scope of the project, defines contract deliverables and achieves targeted outcomes
Ensure project requirements are achieved in a timely fashion and within budget guidelines
Assembles project team, identifies needed resources, assigns responsibilities and develops timeframes to facilitate successful completion of project activities and deliverables
Determines project costs/ensures delivery on time and within budgetary guidelines
Ensures compatibility and consistency with existing architectural and enterprise standards
Performs cost/benefit analysis of actions and initiatives
Skills
Demonstrated leadership qualities such as conflict/issue resolution, the ability to run a project or serve as project manager on a program team and can ensure a successful project lifecycle
Ability to communicate (verbally and in writing) effectively with stakeholders and senior business leadership of departments and agencies participating in this project
Ability to organize and work effectively with project teams of staff from department and agencies participating in this effort
Demonstrated experience and relevant expertise in the design and building of distributed and enterprise solutions
Requirements
College degreed required, MBA or graduate degree preferred
Business Consulting or Market Research training preferred (either formal or on-the-job)
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery. Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Project Coordinator
Department: Client Services Reports to: Team Lead, Client Services Location: Dallas
Job Description
The role of a Project Coordinator is to provide world-class client service by coordinating activities for our client's custom market research projects. The job requires an organized and detail-oriented individual who can successfully manage multiple tasks in a fast-paced environment.
Essential Duties and Responsibilities
Consistently exceed client expectations for delivering market research data and services
Manage multiple concurrent project tasks in a fast paced environment with minimal error
Proactively communicate with internal and external clients regarding project milestones, potential hurdles, etc.
Monitor/ensure the quality and profitability of market research studies
Create, analyze, and deliver market research data extracts and statistical reports
Solve complex mathematical and logic intensive project challenges
Effectively work/communicate both as an individual and as part of a team
Other duties may be assigned
Personal qualities that are a must for the position include a proactive-do what it takes-outlook, excellent quantitative, spreadsheet, and data analysis skills, strong verbal and written communication skills, and a track record of achievement. A strong technical aptitude while not required is a major plus.
Education Required
Bachelor's degree
Experience Required
Minimum of 1-2 years account/project management experience is desired but not mandatory.
Experience fielding surveys is desired.
Skills and Knowledge Required
Must be an advanced user of a PC, the Internet, and the MS Office Suite, especially MS Excel.
Experience with MS Access, relational database design, and/or other database management tools preferred.
Experience with data analysis packages such as SPSS or Quantum while not required is a major plus.
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager I
Department: Market Research Client Services Reports to: Team Lead Location: Dallas
Job Description
The role of a Market Research Project Manager is to provide world-class client service through managing our clients custom market research projects. Our PMs coordinate activities for custom market research projects, interact directly with our clients, and ensure all projects are wildly successful from start to finish. The job requires an organized and detail-oriented individual who can successfully prioritize multiple tasks in a fast-paced, ever changing environment.
Essential Duties and Responsibilities
•
Consistently exceed client expectations for delivering market research data and services
•
Manage multiple concurrent projects to schedule and budget in a fast paced environment without error
•
Proactively communicate with internal and external clients regarding project milestones, potential hurdles, etc.
•
Monitor/ensure the quality and profitability of market research studies
•
Create, analyze, and deliver market research data extracts and statistical reports
•
Solve complex mathematical and logic intensive project challenges
•
Effectively work/communicate both as an individual and as part of a team
Personal qualities that are a must for the position include a proactivedo what it takes outlook, excellent quantitative, spreadsheet, and data analysis skills, strong verbal and written communication skills, and a track record of achievement. A strong technical aptitude while not required is a major plus.
Education Required
Bachelor's degree or higher
Experience Required
A minimum of 1 year account or project management experience
Skills and Knowledge Required
Must be an advanced user of a PC, the Internet, and the MS Office Suite, especially MS Excel
Experience with data management, data analysis, and relational database design required
Experience with data analysis packages such as SPSS or Quantum while not required is a major plus
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager II
Department: Market Research Client Services Reports to: Team Lead Location: Dallas
Job Description
The role of a Market Research Project Manager is to provide world-class client service through managing our clients custom market research projects. Our PMs coordinate activities for custom market research projects, interact directly with our clients, and ensure all projects are wildly successful from start to finish. The job requires an organized and detail-oriented individual who can successfully prioritize multiple tasks in a fast-paced, ever changing environment.
Essential Duties and Responsibilities
•
Consistently exceed client expectations for delivering market research data and services
•
Manage multiple concurrent projects to schedule and budget in a fast paced environment without error
•
Proactively communicate with internal and external clients regarding project milestones, potential hurdles, etc.
•
Monitor/ensure the quality and profitability of market research studies
•
Create, analyze, and deliver market research data extracts and statistical reports
•
Solve complex mathematical and logic intensive project challenges
•
Effectively work/communicate both as an individual and as part of a team
Personal qualities that are a must for the position include a proactivedo what it takes outlook, excellent quantitative, spreadsheet, and data analysis skills, strong verbal and written communication skills, and a track record of achievement. A strong technical aptitude while not required is a major plus.
Education Required
Bachelor's degree or higher required. Masters degree a plus.
Experience Required
Minimum of 3 years of market research experience desired.
Skills and Knowledge Required
Must be an advanced user of a PC, the Internet, and the MS Office Suite, especially MS Excel
Experience with data management, data analysis, and relational database design required
Experience with data analysis packages such as SPSS or Quantum while not required is a major plus
e-Rewards is an Equal Opportunity Employer.
Position: Team Lead, Client Services
Department: Operations Reports to: Manager, Client Services Location: Dallas
Job Description
A Team Lead, Client Services has two primary responsibilities; manage individual production activities for research projects as well as the production activities of Project Managers assigned to their team. The position requires an organized, detail-oriented individual who is able to manage multiple team members, multiple projects, develop and manage project plans, meet deadlines, and overcome challenges. There is also a critical focus on building new client relationships, maintaining or growing existing client relationships, and improving department tools and processes.
Essential Duties and Responsibilities
•
Responsible for end-to-end project management of both individually managed projects and projects managed by direct reports
Help manage client relationships for your team's business portfolio
Consistently meet client expectations for delivering market research data and services
Use advanced capabilities to complete custom/complex projects without a clear, published solution
•
Actively monitor and update management with team key performance indicator data
•
Actively monitor and update management with team key performance indicator data
•
Provide world-class training for team members in a rapidly changing environment
•
Responsible for staff administration including reviews and salaries
•
Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
•
Effectively work/communicate within a team-based environment
•
Other duties may be assigned
Education Required
A Bachelor's degree (US) or equivalent is required. A Master's degree is beneficial.
Experience Required
A minimum of 5 years of client/project management experience is required with experience in the Market Research industry
Experience leading and managing teams is highly desired
Skills and Knowledge Required
Proven leadership and management ability in a customer-focused environment.
Strong Market Research industry experience in a field operations role
Knowledge of how panels generally operate and are used in the provision of sample for online market research
Strong verbal and written communication for both internal and external communication skills required.
Must be highly proficient with a personal computer, the Internet, and MS Office with advanced knowledge of Excel and Access.
Critical thinking to solve complex problems without a clear answer is extremely important.
Must be an advanced user of a PC and maintain advanced knowledge of computer networks and the Internet. Familiarity with web-based applications preferred.
Experience with the MS Office Suite, especially in depth experience with Excel and Access is required.
Experience with data management and relational database design strongly preferred.
Experience with data analysis packages such as Quantum and SPSS preferred.
e-Rewards is an Equal Opportunity Employer.
Position: Spanish Speaking Team Lead
Department: Service Delivery Team Reports to: Manager, Client Services Location: London, UK
Job Description
This Team Leader is responsible for a small team of Project Managers/Project Executives, liaising between their team and Service Delivery Manager. The Team Leader is responsible for maintaining high client satisfaction scores by ensuring their team is delivering high quality projects and keeping regular communication with the client. The position requires a high level of problem solving offering solutions to their team members, clients and Service Delivery Managers.
Essential Duties and Responsibilities
•
Provide the leadership necessary to ensure team consistently deliver projects to high quality and client satisfaction
Provide training and mentoring for their team
Review processes and procedures with team to ensure they are as efficient as possible
Monitor team workload, responsible for the assignment of projects to their team members
Responsible for a small number of complex projects
Provide regular reporting of team resource and escalation of problem projects
Problem solving, providing solutions to team members, clients and Service Delivery Managers
Responsible for maintaining good customer relationships
Responsible for inspection of his/her own work and their team
Act as a point of contact between the Team and other Departments
Participate in the preparation of performance appraisals
Increase performance, efficiency and maintain high standard of work from team
Provide clear goals and direction to team
Experience Required
Online research experience preferable
Demonstrated leadership qualities
Excellent strong analytical/problem solving and organizational skills
Must work to the highest level of client satisfaction
Must to able to communicate effectively both verbally and in writing
Strong interpersonal skills in order to establish a quick rapport within a team setting while establishing solid credibility with clients, vendors and cross-functional teams
Able to demonstrate commercial awareness and business acumen
Must be fluent in both English and Spanish
Other languages including Italian would be advantageous
Skills and Knowledge Required
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A clear thinker, demonstrating meticulous attention to detail, strong organizational skills and who can operate independently
A team builder who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
he ability to advise and guide colleagues in a supportive, interactive fashion
An appropriate balance of creativity and the ability to apply structured methods and follow standards is essential
Demonstrate leadership qualities and people management skills
Excellent communication skills
Ability to problem solve and delegate
Lead and facilitate team
Communicate clearly and concisely, orally and in writing
Demonstrate leadership qualities and man-management skills
Motivate and manage the team
Ability to manage problems and delegate responsibilities
To provide concise task lists and estimates to be used for production and software deployment schedules
Assist in providing technical direction by coordinating, assigning, inspecting, monitoring and appraising the work of the operations team
Establish and maintain effective working relationships with other departments and fellow employees
e-Rewards is an Equal Opportunity Employer.
Position: French Speaking Project Manager
Department: Market Research Client Services Reports to: Manager, Client Services Location: London, UK
Job Description
The role of a Project Manager is to provide world-class client service through managing our client's custom market research projects. Our PM's coordinate sampling plans and sampling techniques for custom market research projects they interact directly with our research clients, and ensure all projects are wildly successful from start of fielding to delivery of data. The job requires an organized and detail-oriented individual who can successfully prioritize multiple tasks in a fast-paced, ever changing environment. This position will support UK and French clients so French language skills/market knowledge is required.
Essential Duties and Responsibilities
•
Create and manage sample plans for online market research projects
•
Become an expert in understanding the sample we have available and how best to target it to meet the clients research project goals
•
Work as a member or the B2B and affluent consumer sampling team servicing the unique needs of this specialty client base
•
Consistently exceed client expectations for delivering market research data and services
•
Manage multiple concurrent sample only and online programmed projects to schedule and budget in a fast paced environment without error
•
Proactively communicate with internal and external clients regarding project milestones, potential hurdles, etc.
•
Monitor/ensure the quality and profitability of market research studies
•
Solve complex mathematical and logic intensive project challenges
•
Effectively work/communicate both as an individual and as part of a team
Personal qualities that are a must for the position include a proactive-do what it takes outlook, excellent quantitative, spreadsheet, and data analysis skills, strong verbal and written communication skills, and a track record of achievement. A strong technical aptitude while not required is a major plus.
Education Required
Bachelor’s degree
Skills and Knowledge Required
Bachelor's degree or higher
A minimum of 1 year of Market research project management experience. Dealing with external clients a must.
Prefer someone with business to business research with a firm understanding of developing and coordinating sampling plans
Fluent in French
Must be an advanced user of a PC, the Internet, and the MS Office Suite, especially MS Excel
Experience with MS Access, relational database design, and/or other database management tools preferred
Experience with data analysis packages such as SPSS or Quantum while not required is a major plus
Knowledge of Quantitative and Qualitative research techniques and how they can be applied using an online medium
e-Rewards is an Equal Opportunity Employer.
Position: Survey Programmer
Department: Client Services Reports to: Team Lead - Survey Programming Location: London (Waterloo) - Research Now office
Job Description
Research Now is looking for a talented and high performing individual to join its expanding Survey Programming team in London. Survey Scripting/ Survey Programming experience is not required as training will be provided, but you should have a technical qualification and an interest in scripting.
You will be scripting online surveys using Confirmit software and creating online reports in Confirmit Reportal, testing the surveys in collaboration with the project manager to make sure that the clients brief is met, continually looking into how things can be improved and managing several projects at the same time.
Ideally you should have logical problem solving skills, and experience of some or all the following: Java / J-Script, Web design, HTML and XML, ASP, SQL, VB and Flash.
Essential Duties and Responsibilities
•
Scripting surveys will involve solving problems of logic as well as controlling what the survey will look like in the live web environment
•
Communicating with the project management and client development teams, as well as software support people to find the best solutions to challenges when they arise
•
Discussing each project with the project manager with respect to the client’s brief, in terms of complexity and timings
•
Testing the surveys in collaboration with the project manager to ensure that the client’s brief is met, as well as ensuring the surveys will yield error-free data
•
Helping the management of fieldwork in terms of setting up and controlling quotas and also setting up the entry and exit points for each survey
•
Setting up the real-time online reporting tool for the client and project management team
•
Manipulating and incorporating stimuli material such as images, video and sound files as well as flash elements within the survey, where necessary
•
Reviewing and checking the collected data, as well as exporting and formatting data files for data processing and/or the clients’ own analysis tools
•
Continually looking into how things can be improved, and communicating these ideas to the rest of the team
Education Required
UK Degree in Computer Science, or equivalent, at least 2:1 grade preferred
Required Skills
Strong logical problem solving skills
Excellent attention to detail
Strong organisational and time-management skills
Good communication skills; both written and oral, for explaining technical points to non-technical people
Understanding of survey scripting (CATI, CAPI, CAWI)
Confirmit and Javascript experience
Web design, Photoshop, Flash, Actionscript, XML
Understanding of data delivery formats and experience of checking and verifying data
Advanced knowledge of MS Excel would be very useful
Knowledge of other programming languages or software packages for web-related work
Elementary knowledge of market research would be an asset
Skills & Other Skills/Attributes
•
Understanding of survey scripting (CATI, CAPI, CAWI)
•
Confirmit and Javascript experience
Web design, Photoshop, Flash, Actionscript, XML
Understanding of data delivery formats and experience of checking and verifying data
Advanced knowledge of MS Excel would be very useful
Knowledge of other programming languages or software packages for web-related work
Elementary knowledge of market research would be an asset
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager
Department: Project Manager Location: London, UK
Job Description
Working under the supervision of the Service Delivery Manager/Team Leader the Project Manager is responsible for the coordination and delivery of multiple and complex online projects. The Project Manager will take prime responsibility for the overall management of individual projects. By coordinating with internal teams the Project Manager will ensure projects are delivered on time and to high quality standards.
Required skills/ attributes/ experience
At least two years experience in fieldwork, quantitative marketing research or project management experience
University Graduate with a good degree, learner/practitioner of structured methodologies
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Communicate effectively both verbally and in writing
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organisational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Online research experience is advantageous
Good understanding of data delivery formats and experience of checking and verifying data advantageous
Foreign language skills advantageous (especially French or German)
Ability to
Communicate clearly and concisely, orally and in writing
Communicate at all levels, both internally and externally
To provide concise task lists and estimates to be used for project plans
Responsibilities Include
Working closely with the Team Leader/ Service Delivery Manager the primary duties are to assist with and coordinate the delivery of client projects (within agreed timelines, to client specification and within the necessary constraints)
Coordinating the project “kick off” stage with the client in order to check the project specification and schedule
Checking questionnaires prior to scripting for suitability (and adapting these to online format)
Checking screening criteria against project specifications
Checking quotas against project specifications
Liaising with internal teams or external suppliers to ensure all the timelines of a project are met (e.g. programming, translation, sampling, data processing, quality checking)
Coordinating questionnaire translation where necessary
Checking the online survey prior to launch for accuracy and suitability
Specifying sampling volume and selection criteria
Monitoring survey progress (and providing client updates on progress – including discussion of any problem areas and proposed solutions)
Checking accuracy of the client deliverables
Managing and maintaining project files with all relevant documentation
Closing projects (e.g. informing finance for invoicing and IT for panel rewarding)
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager- German Team
Department: Project Manager Location: London, UK
Job Description
Working under the supervision of the Service Delivery Manager/Team Leader the Project manager is responsible for the coordination and delivery of multiple and complex online projects. The project manager will take prime responsibility for the overall management of individual projects.
By coordinating with internal teams the Project executive will ensure projects are delivered on time and to high quality standards.
Responsibilities Include
Working closely with the Team Leader/Service Delivery Manager the primary duties are to assist with and coordinate the delivery of client projects (within agreed timelines, to client specification and within the necessary constraints)
Coordinating the project “kick off” stage with the client in order to check the project specification and schedule
Checking questionnaires prior to scripting for suitability (and adapting these to online format)
Checking screening criteria against project specifications
Checking quotas against project specifications
Liaising with internal teams or external suppliers to ensure all the timelines of a project are met (e.g. programming, translation, sampling, data processing, quality checking)
Coordinate questionnaire translation where necessary
Checking the online survey prior to launch for accuracy and suitability
Specifying sampling volume and selection criteria
Monitoring survey progress (and providing client updates on progress – including discussion of any problem areas and proposed solutions)
Managing and maintaining project files with all relevant documentation
Closing projects (e.g. informing finance for invoicing and IT for panel rewarding)
Required skills/attributes
*Fluent German and Polish
At least two years experience in fieldwork, quantitative marketing research or project management experience
University Graduate with a good degree, learner/practitioner of structured methodologies
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Communicate effectively both verbally and in writing
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organisational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Online research experience is advantageous
Good understanding of data delivery formats and experience of checking and verifying data advantageous
Other foreign language skills advantageous (in addition to German and Polish)
e-Rewards is an Equal Opportunity Employer.
Position: Project Manager- French Team
Department: Project Manager Location: London, UK
Job Description
Working under the supervision of the Service Delivery Manager/Team Leader the Project manager is responsible for the coordination and delivery of multiple and complex online projects. The project manager will take prime responsibility for the overall management of individual projects.
By coordinating with internal teams the Project executive will ensure projects are delivered on time and to high quality standards.
Responsibilities Include
Working closely with the Team Leader/Service Delivery Manager the primary duties are to assist with and coordinate the delivery of client projects (within agreed timelines, to client specification and within the necessary constraints)
Coordinating the project “kick off” stage with the client in order to check the project specification and schedule
Checking questionnaires prior to scripting for suitability (and adapting these to online format)
Checking screening criteria against project specifications
Checking quotas against project specifications
Liaising with internal teams or external suppliers to ensure all the timelines of a project are met (e.g. programming, translation, sampling, data processing, quality checking)
Coordinate questionnaire translation where necessary
Checking the online survey prior to launch for accuracy and suitability
Specifying sampling volume and selection criteria
Monitoring survey progress (and providing client updates on progress – including discussion of any problem areas and proposed solutions)
Managing and maintaining project files with all relevant documentation
Closing projects (e.g. informing finance for invoicing and IT for panel rewarding)
Required skills/attributes
*Fluent French
At least two years experience in fieldwork, quantitative marketing research or project management experience
University Graduate with a good degree, learner/practitioner of structured methodologies
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Communicate effectively both verbally and in writing
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organisational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Online research experience is advantageous
Good understanding of data delivery formats and experience of checking and verifying data advantageous
Other foreign language skills advantageous (in addition to German and Polish)
e-Rewards is an Equal Opportunity Employer.
Position: Project Executive- German speaking
Department: Project Manager Location: London, UK
Job Description
Entry level position working under the supervision of the Service Delivery Manager/Team Leader. The Project Executive is responsible for the coordination and delivery of multiple online projects coordinating with internal teams to deliver projects on time to high quality standards.
Responsibilities Include
Co-ordinate project kick off with the client to check project specifications and schedule
Working closely with Team Leader/Service Delivery Manager the primary duties are assisting and delivering the client project within time, to client specification and within the necessary constraints
Working closely with internal teams ensuring time lines are maintained for sampling and invitation send out
Check online survey prior to launch for suitability checking screening criteria and quota’s against project specifications
Specify project volume and selection criteria
Monitor survey progress, update client, highlight any problem areas and propose solutions
Manage and maintain project files with all relevant documentation
Close project, informing finance for invoicing and IT for panel rewarding
Required skills/attributes
University Graduate with a good degree, learner/practitioner of structured methodologies.
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Must to able to communicate effectively both verbally and in writing
Communicate clearly and concisely, orally and in writing
Communicate at all levels, both internally and externally
To provide concise task lists and estimates to be used for project plans
Establish and maintain effective working relationships with other departments and fellow employees
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organizational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Online research experience is advantageous
Foreign language skills
e-Rewards is an Equal Opportunity Employer.
Position: Project Executive- Spanish speaking
Department: Project Manager Location: London, UK
Job Description
Entry level position working under the supervision of the Service Delivery Manager/Team Leader. The Project Executive is responsible for the coordination and delivery of multiple online projects coordinating with internal teams to deliver projects on time to high quality standards.
Responsibilities Include
Co-ordinate project kick off with the client to check project specifications and schedule
Working closely with Team Leader/Service Delivery Manager the primary duties are assisting and delivering the client project within time, to client specification and within the necessary constraints
Working closely with internal teams ensuring time lines are maintained for sampling and invitation send out
Check online survey prior to launch for suitability checking screening criteria and quota’s against project specifications
Specify project volume and selection criteria
Monitor survey progress, update client, highlight any problem areas and propose solutions
Manage and maintain project files with all relevant documentation
Close project, informing finance for invoicing and IT for panel rewarding
Required skills/attributes
University Graduate with a good degree, learner/practitioner of structured methodologies.
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Must to able to communicate effectively both verbally and in writing
Communicate clearly and concisely, orally and in writing
Communicate at all levels, both internally and externally
To provide concise task lists and estimates to be used for project plans
Establish and maintain effective working relationships with other departments and fellow employees
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organizational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Online research experience is advantageous
Foreign language skills
e-Rewards is an Equal Opportunity Employer.
Position: Client Development Executive
Department: Project Manager Reports to: Director, People Development Location: Hamburg, Germany
Job Description
Online market research specialists (Research Now) are looking for an enthusiastic, bright and capable Client Development Executive to join the team in Hamburg. This is a sales support role and we are looking for candidates that can provide support to the Sales team.
The successful candidate needs to be able to communicate effectively and be a proactive, highly motivated and flexible team player. The ideal candidate will have at least six months commercial experience and will ideally be a graduate. Agency side market research sector experience would also be an advantage but is not essential for the role as you will get on the job training.
Responsibilities Include
Prepare a wide range of written proposals, following client requests to use our online research panel services
Support Client Development Managers and Directors in all aspects of the sales and marketing effort and relationship building relations with our clients
Develop an expert knowledge of online research and fieldwork techniques
To undertake project management of occasional bespoke client projects
Required skills/attributes
Strong academic background ideally a graduate
Fluency in English and German
Strong numeric ability
Strong organisational skills – with the ability to manage your time effectively and prioritise tasks to meet a range of deadlines
Excellent attention to detail and presentation
Ability to communicate effectively to both internal and external stakeholders
Proactive, motivated and flexible team player who is keen to work in a stimulating, ever changing environment, and thrive on the opportunities that this can bring
e-Rewards is an Equal Opportunity Employer.
Position: Project Executive (English & German speaking)
Department: Project Manager Reports to: Director, People Development Location: Hamburg, Germany
Job Description
This is an entry level position working under the supervision of the Service Delivery Manager/Team Leader. The Project Executive is responsible for the coordination and delivery of multiple online projects coordinating with internal teams to deliver projects on time to high quality standards.
Responsibilities Include
Co-ordinate project kick off with the client to check project specifications and schedule
Working closely with Team Leader/Service Delivery Manager the primary duties are assisting and delivering the client project within time, to client specification and within the necessary constraints.
Working closely with internal teams ensuring time lines are maintained for sampling and invitation send out
Check online survey prior to launch for suitability checking screening criteria and quota’s against project specifications
Specify project volume and selection criteria
Monitor survey progress, update client, highlight any problem areas and propose solutions
Manage and maintain project files with all relevant documentation
Close project, informing finance for invoicing and IT for panel rewarding
Required skills/attributes
University Graduate with a good degree, learner/practitioner of structured methodologies.
Good attention to detail
High standard of numeracy
Well organized – ability to manage several projects at one time
Work well under pressure
Must to able to communicate effectively both verbally and in writing
Communicate clearly and concisely, orally and in writing
Communicate at all levels, both internally and externally
To provide concise task lists and estimates to be used for project plans
Establish and maintain effective working relationships with other departments and fellow employees
A motivated professional
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
A commercially aware individual who can identify the key issues
A clear thinker, demonstrating meticulous attention to detail, strong organizational skills and who can operate independently
A team player who can develop and maintain strong relationships and gain the confidence of other professionals both internally and externally
The ability to support colleagues in an interactive fashion ensuring that specifications are agreed, targets set and deadlines achieved
Summary Description
A Quality Assurance Specialist is responsible for all activities involving quality assurance and compliance with all strategies set in place to support QA standards; reviews surveys/analyzes data and documentation. Has knowledge of commonly-used concepts, practices, and procedures within the Market Research industry and within survey programming. Relies on instructions and pre-established guidelines to perform the functions of the job.
Essential Duties and Responsibilities
Proofing and testing all surveys links
Validating and/or cleaning survey data
Providing detailed feedback to programmers about identified issues within the survey document/survey link and or data set
Working closely with programmers to rectify issues
Ensure the highest quality to all programmed surveys
Implementation of support strategy to ensures that all QA standards are met
Consistently meet client expectations for delivering market research services that have been reviewed and assured for quality
Monitor and proactively communicate with internal team regarding project milestones, potential hurdles, etc.
Manage multiple concurrent projects at one time
Effectively work/communicate within a team-based environment
Other duties may be assigned
Education Required
Bachelor's degree
Experience Required
Experience in the Market Research industry required
Skills & Knowledge Required
General proficiency in MS Office with strong knowledge of Excel
Skilled in Math and Statistics
SPSS and questionnaire design experience preferred
Experience with data analysis required
Familiarity with distributed computing systems with an emphasis on web-based applications preferred
Strong verbal and written communication skills are required
e-Rewards is an Equal Opportunity Employer.
Position: Survey Programmer
Location: Sydney,Melbourne based
Overview of Job Responsibilities
We are recruiting for the role of Survey Programmer within our survey programming team. The main roles of the survey programmer are to script medium-complex questionnaires within our scripting software, check test links and quota set ups for accuracy and ensure the timely creation and delivery of data collected in these surveys.
In this role you will be working closely with our internal project managers and data processors, whilst reporting to the team leader within a designated scripting team.
You should have a positive can-do attitude and be comfortable dealing with internal and external clients. You should also have a fantastic eye for detail and take pride in delivering accurate and timely delivery of projects.
Assumed Entry Skills
Experience working in the Market Research Industry environment or in depth knowledge of the Market Research Industry
High level of numeracy and problem solving skills
Excellent communication skills with internal and external clients
Highly organised and able to multi-task
Ability to deliver on time and accurate results to agreed deadlines
Works well under pressure
Ability to maintain quality requirements
Competency in knowledge sharing and the willingness to provide systemic improvements
Techical skills in JavaSript, HTML, Jscript and other relevant programming languages
A thorough understanding of programming standards and logic
Knowledge of SSPS and at least one other data format
Prior work experience
Minimum of 2 years relevant experience
Formal education
Tertiary education in a relevant discipline
Skills preferred but not essential
Experience in Online Market research
Good working knowledge of Confirmit scripting
Knowledge of Flash programming
Fluency in a language other than English
Fluency in Japanese
Knowledge and Skills Required
Learning and adhering to Research Now policies and procedures
Ensuring that all internal system, PRISM and JIRA are appropriately updated in a timely manner
Ensuring that all the project work is delivered on both “right” and “on time” to clients
Attending kick-off calls and providing technical support to Project Managers and to Clients where necessary
Attending kick-off calls and providing technical support to Project Managers and to Clients where necessary
Advising internal and external clients on how best to present questions online to ensure the desired data format
Thoroughly check online survey is working and co-ordinate any amendments with Project Manager; ensuring that quotas are set up and functioning in accordance with specifications
Co-ordination of survey closure. Closing each project and providing clean and accurate data files correctly labelled to Project Manager’s specifications
Check survey data frequency counts against questionnaire for accuracy of data
Actively ensuring awareness of all procedural and scripting standards and that these are being followed at all times; keeping up-to date on RN global standards in programming
Supporting and training junior and new team members
Learning and proactively assimilating new technologies and continuously seeking to improve programming skills and ability of self and team members
Contact
If you possess these skills and are keen to become part of a rapidly growing international organisation then please apply now!
For further information please contact HR@researchnow.com.au.
Unfortunately, due to the high number of applications we receive we are only able to respond to those candidates that we are able to take to the next stage. We wish everyone success in their job search;
Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery.
Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Data Analyst
Department: Operations Location: Sydney
Overview of Job Responsibilities
We are recruiting for the role of DP Analyst within our Operations team. The main role of the DP Analyst is to check and produce complex data tables and other data formats and to ensure the accuracy of those files against complex online questionnaires. You will also be sharing your knowledge with the wider team and providing training and support for colleagues.
In this role you will be working closely with operations team members in survey programming and project management to execute successful projects for our clients, whilst reporting to the team leader of your designated team.
You should have a positive can-do attitude and be a clear and confident communicator and problem solver. You should also have a fantastic eye for detail and take pride in delivering accurate and timely data.
Assumed Entry skills
Excellent communication skills
Proven negotiation skills
Good client management skills (internal and external)
High standard of numeracy
Excellent attention to detail
Effective time management skills
Ability to take ownership for independent work and function as an effective team member
Experience of checking and verifying survey data
Basic understanding of survey scripting methods
Ability to work well under pressure
In-depth knowledge of SPSS
Sound understanding of data delivery formats and experience of checking and verifying data
Some understanding of survey scripting (CATI, CAPI, CAWI)
Proven ability to multi-task and deliver a range of projects in a timely and accurate manner
Competency in knowledge sharing and the willingness to provide systemic improvements
Extensive experience using Quantum and/or Merlin is a must!
Prior work experience
Minimum of 3 years relevant experience
Formal Education
Tertiary education in a relevant discipline
Skills preferred but not essential
Learning and adhering to Research Now policies and procedures. To be demonstrated by verification of all control points accurately delivered on all projects
Ensuring that all systems are appropriately updated
Ensuring that all the project work is delivered on both “right” and “on time” to clients and/or the project manager
Attending kick-off calls where required and providing analytical support to Project Managers
Check questionnaire and/or tab spec against data files for accuracy
Check data processing and tabulations specifications for accuracy against questionnaire and data file
Producing data files in multiple formats
Merging coding into data files including changing from categorical to dichotomous and adding code frame
Merging SPSS files
Producing tabulations to specifications
Suggest solutions to complex requirements to PMs and clients
Training internal clients on table checking and data systems
Providing accurate timings on durations of production of tables and checking of files
Co-ordinate outsourcing of tables productions to preferred suppliers
Training new DP team members on systems and statistical requirements
Learning and proactively assimilating new technologies and continuously seeking to improve skills and ability of self and team members
Work closely with PMs, peers and development team to identify solutions to non-standard requirements and requests
Identifying opportunities for time saving devices and producing same in conjunction with development team
Developing and implementing new data deliverables and analytical methods
Coordinating data production team and ensure team members are actively engaged in continuous learning of global systems
Familiarise self with market research market environment and develop commercial awareness
Contact
If you possess these skills and are keen to become part of a rapidly growing international organisation then please apply now!
Unfortunately, due to the high number of applications we receive we are only able to respond to those candidates that we are able to take to the next stage. We wish everyone success in their job search.
e-Rewards is an Equal Opportunity Employer.
Position: Data Processing Analyst
Location: Toronto
Key Responsibilities
Exceed clients expectations through being quickly responsive and achieving high satisfaction feedback
Ensure data processing programming is tested and data tables are thoroughly checked.
Help identify process areas that reduce efficiency, improve accuracy and speed of delivery.
Work effectively with own team, with project manager staff on other teams and with Sales and Programming staff to achieve our collective goals.
Read and remain aware of products and initiatives communicated to you.
Knowledge and Skills Required
Skills to use a combination of logic, analysis and experience to make decisions and solve problems.
Chooses appropriate tools or technology for tasks; experiments with new processes, tools, or technologies to determine applicability.
Proven Ability to pursue his or her work with energy, drive, and a need to finish.
Technical knowledge and skills to do the job at a high level of accomplishment.
Reads changing demands and responds accordingly.
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery.
Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Programmer
Location: Toronto
Key Responsibilities
Reporting directly to the Team Leader and as a member of our programming team, you will
Program Client projects that meet or exceed customer expectations, quality standards and productivity by:
Understanding, co-ordinating and executing all technical aspects of project;
programming surveys that meet logic requirements and understand and reflect a clear understanding of programming impacts on data structure,
Adhering to Research Now technologies and established procedures;
Integrating graphic, multimedia and specialty survey components;
Interacting with external and internal customers to finalize online survey and all other aspects of project;
Working with client service teams to develop custom solutions for special project requirements/challenges;
Achieving quality targets/standards;
Adhere to and enhance (with approval) processes;
Enhance the effectiveness of the Team.
Knowledge and Skills Required
Strong analytical and logic skills.
Knowledge and experience in these computer skills:
JavaScript - a demonstrated knowledge of data structures (i.e. Arrays), understanding of conditions (i.e. if, else if, else), and iteration (i.e. loops).
HTML demonstrated ability to use tables, frames effectively for invisible placement of content, and content layout. Catering to Netscape and Internet Explorer. Strong, error free markup, and most of all, compliant HTML. Use of "WYSIWYG" programs not sufficient --- programs such as HomeSite, or any other hand code editors like Notepad required.
Microsoft Office Able to use Microsoft Excel, and Word efficiently. Powerpoint an asset.
Ideally a visual programming language such as Visual Basic or other Object Oriented programming language
Superior customer focus skills;
Strong problem-solving skills including an ability to think outside of the box;
Proven ability to achieve quality and productivity targets/standards;
Successful in setting and achieve goals;
Strong communication, interpersonal and team skills;
Responds and relates well to peers and those in positions of authority.
Knowledge of market research would be an asset.
Knowledge of Confirmit software would be an asset.
Research Now
Research Now has just merged with e-Rewards to become the world's largest, most reliable source for global online data collection. We support our clients' research needs with comprehensive, high-quality panels in 36 countries around the world, superior panel recruitment and data quality, robust international survey programming and hosting capabilities, knowledgeable staff in 18 markets, and an unwavering commitment to providing industry-leading service and delivery.
Our culture is dynamic and offers a lively, stimulating place to work where emphasis is put upon giving capable people the opportunities they need to really succeed and shine.
e-Rewards is an Equal Opportunity Employer.
Position: Senior Oracle DBA
Department: Technology Reports to: DBA Manager Location: Plano
JOB SUMMARY:
Candidate should be a talented and highly motivated Senior Oracle DBA who possess detailed knowledge of Oracle server features to support capacity planning and analysis including size estimations for real memory, disk storage, CPUs, backup and recovery, system throughput and response times and concurrent usage. The incumbent will also be tasked with developing high-quality solutions in a Unix/Oracle environment to implement mission-critical business solutions using PL/SQL Using Oracle RDBMS to implement and support large a large database environment. The candidate must be proficient with Oracle 10g RAC, ASM, Dataguard, RMAN, SQL and UNIX scripting. The candidate should be an expert at writing and debugging complex SQL and understands the best ways to incorporate database requests into application programs. In addition, he/she must possess strong project leadership skills along with strong verbal and written communications skills. Provide leadership to recommend and implement enabling features and technologies based on detailed system, software and information security requirements. The position is required to participate on project teams and to provide consultative support for the developer community. This includes, but is not limited to, code reviews and technical training with other DBAs. The Oracle DBA will analyze and implement the physical database design and structure, ensure enterprise database environments are in optimal condition, manage production databases, and support complex problem-solving challenges. Other duties include creating and reviewing physical data models, coordinating data security and actively supporting test plans/environments, benchmarks and statistics.
Under general direction, you will be part of the Infrastructure engineering team providing, hands-on infrastructure support. The Sr. Oracle DBA to be a technical leader responsible for ensuring the highest levels of performance and maximum uptime for all aspects of the production database Infrastructure supporting both internal and external customers. This position will be responsible for the design, implementation, support and maintenance of the architecture that supports business needs. The Sr. Oracle DBA is responsible for ensuring Service Level Agreements for performance, availability, and recoverability are met as well as providing documentation and planning of functional on-line systems and implementation of new enhanced system(s). S/he is expected to research new technologies, recommend appropriate acquisitions and provide guidance in their use. The Sr. Oracle DBA will provide 7x24 support for the database environment in rotation with other team members. Solid communication skills and attention to detail is a must. This is a high availability/reliability environment requiring 24x7 team support on demand. Interests must include a strong desire to be part of a dynamic, growing operational team that is customer and service focused in a highly energized environment.
Essential Duties and Responsibilities
Duties include but are not limited to:
Problem diagnosis and resolution
Data Modeling
oftware patch management
Database security
Capacity planning
Database analysis and design
On-call DBA support
Performance monitoring of Applications
Performance tuning of Applications and Databases
Database backup to tape
Database restore from tape
Query optimization
Data replication
Support multiple business entities
Additional Essential Duties and Responsibilities:
Manages the production databases. Ensures the recoverability of all production data for operational and business continuation needs.
Under limited supervision executes the responsibilities of the job and ensures that commitments and deliverables are met.
Assists in the resolution of complex problems in support of production. This will include on-call support.
Provides performance and tuning. Improves the quality and reduces defects in all database environments.
Creates, develops, and reviews the physical data model created from the logical data model. Creates and implements the physical database design and structures.
Ensures that the detailed physical design of data structures and databases comply with data policies, standards, principles and meets the established level of service goals for the system.
Actively participates in supporting test plans, test environments, benchmarks and statistics.
Coordinates with data security to provide appropriate security and secondary authorization.
Assist with the development of the technical architectures. Ensures the database management systems and tools support the defined architectures and business needs.
Participates in the testing, evaluation, implementation, and training of DBMS and related software products.
Plan, coordinate, and implement projects or products as required; on-time, within budget, and with quality.
Communicates clearly with local and remote users.
Manage and monitor SLAs for uptime and performance of production databases.
Qualifications:
Five years in the physical database design, development, test, installation, and performance tuning of Oracle databases in the UNIX (Sun Solaris preferred) environment.
Five years in the structured system life cycle processes for design, development, testing, integration, deployment, and maintenance of database models.
Expert knowledge of Oracle RAC, ASM, Data Guard, RMAN and Performance Tuning Techniques
Experience with Oracle SQL, PL-SQL and SQL-Loader.
Experience in UNIX programming and shell scripting.
Ability to determine file organization and indexing methods for user applications under Oracle.
Experience in conducting performance, sizing, and optimization analysis using Oracle performance tools.
Specific experience/expertise using the Oracle RDBMS to implement large (GB to TB) databases.
Oracle DBA experience with Version 10g
Education & Experience Required
Required:
A Bachelors' degree in a computer-related area or applicable related work experience.
Solid work history (3-5) years
Documented experience working successfully in customer service positions
Competencies:
Strong verbal and written communication skills.
Strong customer service focus with a penchant to seek root cause and solve problems
Strong organizational skills.
Strong ability to work with other IT disciplines in the development of new business solutions and problem resolution
Ability to multi-task in a dynamic environment.
Ability to 'think on your feet' and make sound decisions that may directly impact production systems
