e-Rewards Market Research - Client Service

Our client service commitment goes well beyond the ordinary. We know that our clients have high expectations, and we make it our business to achieve those expectations. We want every client to become a repeat client so we pay attention to the details and care for our clients' best interests. Our commitment is to building long-term relationships with our clients, which provides the foundation for our success.

We take experience the extra mile.
e-Rewards® Market Research has assembled a dedicated team of Project Managers, each of whom have deep experience in market research and project delivery and who are motivated to go the extra mile for our clients. In fact, over 55 e-Rewards Market Research employees have earned Professional Researcher Certification (PRC) from the MRA and continue to participate in conferences, workshops, and other educational events to maintain their Certification status and achieve higher levels of Certification.

An unwavering commitment to your needs.
Our biggest differentiator is our true commitment to understanding your operation. We aim to be highly responsive to any problems that you encounter and provide you with only realistic alternatives. Our goal is to anticipate your needs and provide you with timely, realistic advice, reducing complex issues into simple, clear terms. By employing this service philosophy e-Rewards has been rated #1 in customer satisfaction in the 2008 Annual Survey of Market Research Professionals conducted by marketresearchcareers.com.

Ensuring dedicated account management.
We ensure you have a Preferred Project Manager as your dedicated point of contact.

Workflow system.
Our proprietary project workflow and monitoring system, Compass, provides a seamless connection between pre-production sales documentation and actual production documentation.

Executive commitment.
Our commitment to excellence comes straight from the top and flows down to every member of our team. Our top executives remain committed and approachable and can be accessed by either phone or e-mail for any concerns or questions.

Preserving your trust.
Our market leadership is built on making sure we always live up to the trust you place in us. This is how we define our success. As your needs evolve, you can rely on us to respond with a service that is second to none.